Job Description
Real Time Operations Manager, Google Cloud
_corporate_fare_ Google _place_ Waterloo, ON, Canada
**Advanced**
Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.
_info_outline_
XThis posting is for an existing vacancy.
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 10 years of experience in workforce management software (e.g., Verint) and cases routing systems.
+ 4 years of experience in a contact center workforce management role.
+ 2 years of experience in a real-time management or real-time operations position.
+ Experience working with workforce management and delivery teams.
+ Experience in developing and implementing RTO governance and reporting.
**Preferred qualifications...
_corporate_fare_ Google _place_ Waterloo, ON, Canada
**Advanced**
Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.
_info_outline_
XThis posting is for an existing vacancy.
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 10 years of experience in workforce management software (e.g., Verint) and cases routing systems.
+ 4 years of experience in a contact center workforce management role.
+ 2 years of experience in a real-time management or real-time operations position.
+ Experience working with workforce management and delivery teams.
+ Experience in developing and implementing RTO governance and reporting.
**Preferred qualifications...
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