Job Description

A leading service management company in Dumaguete is seeking a Real Time Management Specialist to monitor live operations and ensure service level targets are met. The ideal candidate will possess quick decision-making abilities and strong communication skills, with 1-3 years of experience in real-time management. Responsibilities include monitoring service levels, managing staffing adjustments, and documenting performance variances. This role requires effective multitasking and the ability to work under pressure.
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