Job Description

A leading outsourcing company is seeking an experienced Real Time Analyst, Scheduler and OIC in Makati. Responsibilities include developing agent schedules, monitoring adherence, and acting as OIC during management absences. Required qualifications include a Bachelor's degree, 2-3 years in a BPO with workforce management experience, and proficiency in tools like NICE and Avaya. The position offers HMO, paid vacation leaves, and a collaborative work culture.
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