Job Description

A leading workforce management company in Pasay is seeking a Real Time Analyst to manage service level performance and KPIs. In this role, you'll monitor real-time staffing, analyze call volumes, and ensure adherence to schedules. The ideal candidate has between 6 months to 1 year of experience in Workforce Management and possesses strong communication skills. This position requires onsite reporting at VXI Pasay - MOA.
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