Job Description

A customer service solutions provider in Metro Manila is seeking a Workforce Analyst to optimize scheduling and enhance performance metrics. Responsibilities include collaborating with operations management to forecast staffing, preparing schedules, and providing critical real-time data analysis. The ideal candidate should have a bachelor's degree and at least one year of experience in a call center setup, along with strong analytical and communication skills. This role requires adaptability to changing business environments and the ability to meet tight deadlines.
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