Job Description

A leading insurance firm in Quebec, Canada is seeking a Workforce Management Analyst to ensure operational efficiency in contact centers. The ideal candidate will monitor service levels, make real-time adjustments, and communicate effectively with stakeholders. With a focus on analytics, this role requires proficiency in Excel and reporting tools like Power BI. An understanding of contact center dynamics and bilingualism in French and English are also essential. This position offers a hybrid work model with various employee benefits.
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