Job Description

A leading outsourcing company in Makati is looking for a Workforce Management Analyst to monitor call center performance and optimize schedules. The role involves utilizing real-time data to improve service levels and customer outcomes in the health insurance sector. Candidates should have 1-3 years of experience in workforce management or operations support and proficiency in WFM tools like Calabrio. This full-time position offers competitive salaries and numerous employee benefits, promoting a healthy work-life balance.
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