Job Description

A global customer experience leader seeks a Real Time Analyst in Quezon City to monitor agent activities and ensure service delivery. This role involves using WFM Tools to track metrics and provide insights to drive team performance. The ideal candidate should have strong analytical skills, be tech-savvy, and possess excellent communication abilities. Knowledge of Excel, SQL, and Power BI is highly desirable. This position requires the ability to work in a fast-paced environment and adapt to changing circumstances.
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