Job Description

A global leader in customer experience solutions is seeking a Real Time Analyst in Muntinlupa, Philippines. This role involves monitoring agent activity in real-time, updating schedules, and ensuring service levels are maintained. The ideal candidate will demonstrate exceptional multitasking abilities, strong communication skills, and an analytical mindset. Experience with Aspect eWFM is preferred. If you're looking for a dynamic environment to grow your career, this is the opportunity for you.
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