Job Description

A leading BPO company in Pampanga is seeking an Associate Manager – Workforce Analytics to oversee performance and staffing in a fast-paced environment. The ideal candidate has 2-3 years of experience managing teams in a call center, excellent communication skills, and a solid understanding of call center KPIs. Responsibilities include monitoring performance metrics, preparing analysis reports, and leading team members to ensure success. Flexibility in working hours is required, including shifts and holidays.
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