Job Description

A major telecommunications company in Iloilo City is seeking a Workforce Management Specialist who will be pivotal in ensuring that service levels are maintained for the Operations account. This position involves managing real-time performance and communicating vital performance data to key stakeholders. The ideal candidate should have a Bachelor's Degree, at least one year of experience in the call center industry, and proficiency in workforce management software. Competitive compensation and opportunities for growth are available.
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