Job Description

The Opportunity


Are you a highly motivated and experienced individual ready to make a difference? We're looking for a dynamic Reception Manager to be the first point of contact for our guests, ensuring a positive experience from the moment they arrive.


What You'll Do:

  • Lead with Excellence: Manage the daily operations of the reception desk, ensuring all staff provide outstanding customer service.

  • Achieve Success: Monitor and ensure the achievement of key performance indicators, such as guest satisfaction and revenue targets.

  • Inspire & Motivate: Train, coach, and motivate reception staff to deliver exceptional guest service and handle any complaints or issues.

  • Build Relationships: Develop and maintain strong relationships with guests and other hotel departments to ensure a seamless guest experience.

  • Oversee Reservations: Ensure the reservations system is accurate and efficiently managed, handling...

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