Reception Manager

As the Carden Surgery reception manager you would oversee the front-of-house operation of the practice, ensuring patients are welcomed, appointments are managed efficiently, and administrative systems run smoothly. You would be responsible for the training of the administration staff, handle patient queries and complaints, maintain confidentiality, and support clinical teams by keeping day-to-day practice operations organised and compliant.

Main duties of the job

As the Reception Manager you would be responsible for leading and coordinating the reception team to ensure efficient, patient-centred front-of-house services.

Key duties would include managing appointment systems, supervising and training reception staff, handling patient enquiries and complaints, and ensuring high standards of customer service. The role also involves maintaining patient confidentiality, overseeing administrative processes, suppor...