Job Description

Mount Royal Hotel Edinburgh by the Unlimited Collection is seeking a charming and engaging Reception Supervisor with a passion for service excellence. You will report to the Assistant Front Office Manager, working towards providing our guests with memorable experiences of the city. 

Reception Supervisor will:

  • Guest Services: Ensures the team offer a warm welcome, accurate information, and ensures guest comfort and safety.
  • Guest Assistance: Offers recommendations, arranges transportation and excursions, and anticipates guest needs for an exceptional experience.
  • Check-ins/Check-outs: Performs check-ins and check-outs following company procedures. Handles special requests.
  • Communication & Coordination: Maintains effective communication, supports the night team, and...

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