Job Description

We're seeking a warm and friendly Reception Team Leader to support with the management of our Front Office team in delivering an exceptional guest experience.

As Reception Team Leader, you’ll become a member of our family who helps us create amazing experiences for our guests through delivering warm hospitality in every interaction. 


Your day to day will involve:

  • Supervise, motivate and develop the Reception team 

  • Ensure all team guest interactions are warm, friendly, accurate and efficient

  • Effectively respond to Guest queries and provide recommendations on Hotel products and services

  • Undertake and manage administration procedures in line with company procedures

  • Utilise the PMS system (Opera) to effectively manage all bookings and accurate billing

  • Work with your team and the wider hotel to provide the best possible service

  • Act as Duty Manager (Responsible Person) as required and de...

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