Job Description

SUMMARY: The incumbent will provide exception customer service by answering inquiries and obtaining information from the general public, residents, visitors and other interested parties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Operates telephone switchboard to answer, screen and forward calls, providing information and taking messages.

  • Greets all visitors entering the facility and will direct or escort them to their destination

  • Assists residents, family members, employees and other visitors as needed.

  • Performs general administrative tasks such as word processing and data entry.

  • Maintains security by following procedures and controlling access (i.e. monitor logbook and surveillance footage).

  • Maintain the general filing system and file all correspondences appropriately.

  • Receive and sort daily mail/delivery/couriers.

  • Reports any issues or concerns with residents to the Adminis...

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