Receptionist

Job Purpose

To manage the client Reception desk in a very professional and efficient manner, delivering utmost customer service and perfectly in line with Service Level Agreements.

Key Tasks

• Ensure the Reception is covered without fail during working hours (8.30AM to 5.30PM) with minimal breaks for lunch, refreshments etc.
• Ensure calls are dealt with in a welcoming, courteous and professional manner, seeking to anticipate their needs where possible.
• Provide Superior Customer Service in all areas & aspects.
• Make sure the visitors are directed to respective departments, after proper review of their information and requirements (maintaining integrity).
• Be very polite, helpful and cooperative with client staff, visitors and contractors.
• Act as a Helpdesk for staff complaints and inform Facilities Manager (FM) without fail.
• Assist staff in preparing new office access, Landlord acc...