Job Description
Position Description
Position Title: Receptionist
Reporting Line: Facilities & Procurement Manager
Position Purpose: Coordinates reception, including attending to ADP visitors/contractors and assisting with any general enquiries received face-to-face or via telephone/email. Performs general business administration support for all ADP locations nationally.
Key Responsibilities:
Operation of telephone switchboard; answer incoming calls, assist with general enquiries, and transfer calls to the appropriate department or associate. Greet and assist ADP visitors on entering ADP's premises Maintain visitor register, monitor visitor access, and maintain security awareness Maintain knowledge of associates joining and leaving the organisation Provide general administrative support as requested Coordinate incoming and outgoing mail, deliveries from couriers and maintain postage records Maintain up to date Reception Relief Roster ensuring adequate coverage during ADP core business hours. Coordinate catering and cleaners as required for ADP meetings and events Maintain Reception area, manage kitchen supplies, stationery, paper for printers and PPE stock levels and reorder as required Support Branch Managers for all reception and telephony matters including stationery orders. Daily monitor of ADP Premises to identify any matters that require attention, report to the Facilities & Procurement Manager and apply signage as appropriate (., leaks, spills, lights, meeting room, kitchen). Monitor levels of shredding and recycling bins and coordinate vendors to empty them as required Support in the delivery of office induction for new associates including support in producing associates photo ID Delivery of WHS sessions to associates Fire Warden and First Aid representative Maintain list of First Aiders and Fire Wardens Support in the delivery of induction for approved contractors Maintain contractor register and assist with any queries in the absence of the Facilities & Procurement Manager Provide support to the Facilities & Procurement Manager as required Provide support and back up to the Lead Receptionist as required Maintain Facilities work orders Experience:
Experience working in a global organisation is advantageous Demonstrated excellent phone standards and prompt issue resolution Sound knowledge of administrative procedures MS Office -- Proficient (Word, Outlook, Excel) Demonstrated understanding of Front Desk principles Relevant exposure to customer service principles and practices Proven ability to work under pressure, managing time constraints and various stakeholder requests Strong attention to detail Certifications / Qualifications:
N/A Skills:
Stakeholder Management Professional telephone manner Organised and detail oriented Excellent verbal and written communication skills Customer focused Results accountability Process Improvement Positive intention and effort Key Stakeholders:
ADP Associates Existing and Prospective Clients Candidates Suppliers
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