Receptionist

* Carry out the entry and exit procedures for guests and address any problems they may have during their stay.

* Perform his/her duty according to the practices, operational instructions and procedures identified by the Front Office Manager.

* Carry out the check-in and check-out procedures.

* Monitor the VIP, COMP and HOUSE-USE during all stages.

* Carry out the foreign currency exchange transactions.

* Take over the cash register at the beginning of the shift in full from the previous shift and hand it over once the shift is completed.

* Enter the cash revenues of the departments into the cash register

* Handle guest complaints and ensure that the necessary action is taken (room change, breakdown reports, cleaning complaints etc.).

* Continuously monitor the hotel’s occupancy and reservations and forward any unguaranteed optional reservations that are overdue to the Reservations Supervisor or Reservations Off...