Job Description
Benefits:
About Our Agency:
At Natalie Arnett State Farm, our mission is to be a good neighbor—to serve with honesty, integrity, and compassion, while protecting our community with excellence. We are a faith-driven agency built on hard work, stewardship, and a genuine desire to help people protect what matters most. As a highly awarded and locally trusted agency, we take pride in developing future leaders who align with our values.
Role Overview – 30-Day Trial
We are seeking a Customer Experience Director (Receptionist) to begin with a 30-day trial focused on first impressions, hospitality, and administrative excellence. This front-line role is critical in shaping the customer journey—welcoming clients with warmth, managing
communication, and supporting internal operations.
Responsibilities:
Day 31–45: Get Licensed
Apply Today!
This is more than a receptionist job—it’s the doorway to a fulfilling career in insurance and financial services. If you want to grow with a mission-led team and make a difference in your community, we want to meet you.
- Hourly Plus Commission
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
About Our Agency:
At Natalie Arnett State Farm, our mission is to be a good neighbor—to serve with honesty, integrity, and compassion, while protecting our community with excellence. We are a faith-driven agency built on hard work, stewardship, and a genuine desire to help people protect what matters most. As a highly awarded and locally trusted agency, we take pride in developing future leaders who align with our values.
Role Overview – 30-Day Trial
We are seeking a Customer Experience Director (Receptionist) to begin with a 30-day trial focused on first impressions, hospitality, and administrative excellence. This front-line role is critical in shaping the customer journey—welcoming clients with warmth, managing
communication, and supporting internal operations.
Responsibilities:
- Greet walk-in clients and answer incoming calls with professionalism and kindness
- Direct clients to appropriate team members with accuracy and efficiency
- Assist with scheduling, reminders, and follow-up communication
- Manage mail, filing, and digital record keeping
- Help create a welcoming, orderly, and organized front-office experience
- Support marketing, outreach and community initiatives as needed
- Servant leadership and a team-player mindset
- Strong verbal and written communication skills
- Organizational skills with attention to detail
- A positive, faith-driven, and respectful attitude
Day 31–45: Get Licensed
- Enroll in and complete Property & Casualty and Life & Health licensing
- Begin learning core insurance concepts and shadowing licensed agents
- Participate in ongoing customer service and compliance training
- Paid study time and resources provided for licensing success
- Begin assisting with quotes, billing, and simple service tasks under supervision
- Handle inbound service requests and policy changes with confidence
- Deliver exceptional post-sale care to drive retention and satisfaction
- Begin scripting and roleplay for future sales opportunities
- Eligible for Full Sales Transition with Commission Opportunity
- Transition to an Associate Agent or Sales Producer role (title TBD)
- Handle warm leads and cross-sell to existing policyholders
- Earn commission in addition to base pay
- Lead with education, integrity, and problem-solving
Apply Today!
This is more than a receptionist job—it’s the doorway to a fulfilling career in insurance and financial services. If you want to grow with a mission-led team and make a difference in your community, we want to meet you.
Apply for this Position
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