Receptionist/Administrative Assistant

Fresh Start Recovery Programme – Subiaco WA

Fresh Start Recovery Programme is a not-for-profit organisation dedicated to helping individuals and families overcome addiction. For over two decades, Fresh Start has supported people on their journey to recovery through compassionate, evidence-based treatment and a strong, values-driven approach.

About the Role

We are seeking a caring, organised, and professional Receptionist / Administration Assistant to join our Clinic Administration Team on a full-time basis . We are also open to applications from candidates seeking part-time hours (minimum 3 days per week) .

This role is central to the daily operation of our clinic. You will be the first point of contact for patients and visitors, providing high-quality reception and administrative support to clinicians and staff, while helping ensure the clinic runs smoothly each day.

Key Responsibilities (but not limited to)

• Manage phone, email, and in-person enquiries and relay messages accurately
• Assist patients with forms, documentation, and appointment bookings
• Process billing and payments using medical software (Best Practice)
• Check eligibility for Mental Health Care Plans (MHCP) and GP Team Care Arrangements
• Coordinate appointments and communication with off-site Psychologists, Psychiatrists, and Counsellors
• Prepare and manage discharge summaries and other clinical documentation
• Manage incoming and outgoing mail, scanning, filing, and data entry using Pharos software
• Maintain accurate records and ensure confidentiality at all times
• Ensure reception and clinic areas are well-stocked and prepared for daily operations
• Follow up with patients as directed by the Clinic Manager

About You

• Qualification in Business Administration, Medical Reception, or a related field (desirable, not essential)
• Previous experience in a reception or administration role, preferably within a clinic, community, or healthcare setting
• Strong computer skills, including Microsoft Office, and the ability to learn clinic systems (Best Practice and Pharos)
• Experience with general administration tasks such as data entry, document management, and record keeping
• Clear and professional verbal and written communication skills
• Ability to work independently and as part of a collaborative team
• High regard for confidentiality and ethical practice

Why Choose Us?

An opportunity to be part of a purpose-driven organisation and contribute meaningful work to the community, with on-site parking and access to salary packaging.

How to Apply

If this opportunity is of interest, please submit your current CV and a cover letter outlining why you are the right fit for this role.