Job Description
Summary
POSITION SUMMARY Responsible for supporting a coordinated process where incoming referrals are scheduled in an efficient and timely manner; and the patients receive timely access to specialty services. Serve as the communication liaison between Orthopedic One and Referring offices. When deemed a higher priority, takes scheduling calls from inbound queue or answers the main switchboard. RESPONSIBILITIES AND ACCOUNTABILITIES Processing Referrals: Process incoming referrals following department policies and procedures. Ensure referrals are processed the same business day they are received or no later than 24 hours from receipt. Calls referred patients and schedules patient appointments with appropriate physician following physician protocols. Documents all scheduling attempts and report results to Supervisor, Scheduling. Follow through to resolution with referring provider office regarding communication with referred patients. Ma...
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