Job Description

Responsibilities

  • Reviewing Tax-Free forms for completeness according to tax regulations and Global Blue guidelines
  • Refunding the payout amount according to Global Blue guidelines, including verifying travelers’ eligibility for tax refunds
  • Using internal and necessary application software for communication and refund processing, such as Refund Manual, Refund Software REX, Security Manual, Instruction Manual, and MS Office
  • Handling cash and cashless transactions for customers according to Global Blue guidelines
  • Fraud prevention and security measures in collaboration with the responsible Refund Manager / Airport Manager. Adhering to anti-fraud guidelines
  • Complying with Global Blue guidelines and requirements, as well as preparing reports and statistics
  • Supporting the Supervisors / Airport Managers in the “Recovery Project,” which focuses on correcting and preventing payout mistakes
  • Back-office tasks such as preparing documents that need to be created, archived, and managed for the daily process at the counter

    • Main KPI’s

  • Refund mistake ratio
  • Numbers of Transactions

    • Competencies & Skills

  • Reliable and trustworthy handling of cash amounts
  • Fluent in German and English; additional languages are an advantage • Positive attitude towards colleagues and a good team player
  • Customer facing
  • Solution-oriented work approach
  • Experience in using Microsoft Office programs
  • Stress resistance

    • Qualifications and education requirements

  • Preferably 1-2 years of professional experience in customer service
  • Flexibility regarding working hours
  • Willingness to work shifts, weekends, and holidays
  • Clean criminal record in accordance with airport requirements

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