Job Description


  • Lead and manage customer service 1st line support teams to deliver exceptional service levels (70+ FTEs, indirectly through leaders and supervisors).

  • Develop and implement strategies to optimise operational efficiency, customer satisfaction, and regional hub development.

  • Monitor and analyse KPIs to assess team performance, customer success management and secure deliverables.

  • Coordinate with cross-functional internal teams (e.g. Tech, Sales, Admin) to resolve customer issues effectively.

  • Manage resources allocation, operational stability and talent growth.

  • Prepare and present performance reports to senior management.

Lead & develop new regional structures.Take part in shaping industry-leader's operations.

A successful Regional Customer Service Manager should have:


  • Proven leadership experience in leading large teams within high-paced multi-channel customer service or a relat...

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