Job Description

About the Role

:
  • The Deputy General Manager/Regional Manager will be responsible for actively seeking & understanding the P&L of the business and engaging/handling multiple branch teams. Providing complete support to the team & driving them to boost top-line revenue growth, customer acquisitions, achieving EBITDA & PBT as per annual AOP
  • The incumbent will report to the General Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

    • Job Responsibilities:

  • Handling teams and maintaining P&L accounts for branches.
  • Perform cost-benefit and needs analyses of existing/potential clients to meet their needs.
  • Maintain positive business relationships with clients.
  • Reach out to large customers through data mining and developing referrals from existing accounts.
  • Develop new business opportunities with the team to acquire new (large and big) accounts.
  • Expedite the resolution of customer problems and complaints to maximise satisfaction.
  • Collaborate with the internal team and external stakeholders.
  • Analyze the territory/market's potential, competitor products and services, and track sales reports.
  • Drive collections and keep DSO days in control as per AOP.

    • Key Result Areas:

  • Customer Relationship, Sales, and Business Development
  • Team Management
  • Customer Service and Complaint Handling
  • Maintaining MIS and Reports

    • Competencies (Skills essential to the role):

  • Excellent Customer Relationship Management Skills
  • Effective Communication
  • Collaborative Leadership Style
  • People Management
  • Problem Solving
  • Ability to Work Effectively with Cross-Functional Teams

    • Educational Qualification / Other Requirement:

  • Bachelor's degree (or equivalent) with 12+ years of overall experience in B2B front-line sales and account management, including 3-4 years in team leadership.
  • Proven track record in customer management and business development.
  • Good understanding of the local geography.
  • Proficient in MS-Office / G-Suite

    • Role Type / Key working relationships:

  • People Manager
  • Internal team
  • External stakeholders

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