Regional Operations Manager

Overview

We are seeking a Regional Operations Manager to (1) lead end-to-end operations for our Singapore outlet(s) and (2) support regional expansion into Malaysia and Indonesia through franchisee engagement, operational readiness, and contract/commercial discussions with company Directors. This role requires strong multi-functional operations capability spanning outlet performance, kitchen execution, service quality, supplier/vendor management, and regional stakeholder communication.

Responsibilities

• Singapore Operations Leadership (Outlet / Multi-function): Own daily outlet operations: opening/closing, staff deployment, production planning, peak-hour controls, and service recovery.
• Drive outlet KPIs: revenue, gross margin, food cost, waste reduction, service speed, customer satisfaction, hygiene/audit performance.
• Implement and maintain SOPs for front-of-house and kitchen workflows; ensure consistent product quality and portion control.
• Manage vendor/supplier relationships: ordering, stock control, replenishment planning, invoice checks, and issue resolution.
• Lead in-outlet marketing execution (campaign rollouts, promotions, local partnerships), and coordinate with internal marketing resources.
• Kitchen Execution and Coverage (Hands-on): Be able to step in as a hands-on kitchen lead/chef when required (e.g., chef absence, peak operations, new product trials).
• Supervise production of core menu categories including (but not limited to): pizza, burgers, wraps, sandwiches, chizza, chicken strips, and other QSR items.
• Demonstrate capability in Indian spice formulation / seasoning development and standardisation of recipes (consistency, yield, cost, and flavour profile).
• Ensure safe food handling, storage, temperature controls, and allergen management; maintain kitchen discipline and hygiene standards.
• Regional Expansion Enablement (Malaysia & Indonesia – Franchise Readiness): Support franchisee opportunity discussions and follow-ups together with company Directors; Prepare operational materials (SOP packs, training plans, menu specs, kitchen layout guidance).
• Help assess franchise readiness, operational capability, and compliance needs.
• Participate in commercial discussions (as required) and help translate operational requirements into franchise terms (training, quality controls, supply chain, branding consistency).
• Coordinate cross-border operational planning: supply chain considerations, staffing/training approach, customer service standards, and rollout timelines.
• Stakeholder Management and Executive Communication: Engage confidently with senior Directors and internal stakeholders; produce structured updates, performance reports, and action plans.
• Manage difficult conversations professionally (service escalations, vendor disputes, franchisee expectations, compliance gaps).
• Kitchen / Menu Asset Ownership (Must): Own and standardise PizzaFun’s core menu assets, including Indian traditional spice formulation for sauces, marinades, seasonings, spice blends, and other proprietary flavour components used across the PizzaFun menu.
• Translate spice/sauce formulations into repeatable SOPs (batch recipe, yield, shelf-life, storage, HACCP/food safety handling, and training guides) to ensure consistent replication by kitchen teams and franchise partners.

Qualifications

1. Education (Must): Bachelor’s Degree in Business Administration (or closely related discipline such as Operations Management, Hospitality, Supply Chain, or equivalent).
2. Relevant Experience (Must): Minimum 1 year experience in F&B/QSR operations management, with accountability for: Day-to-day outlet operations, manpower planning, service standards, and incident handling; Vendor management, ordering, stock control, food cost control, and waste management; Performance management of frontline teams, including training and shift leadership.
3. Hands-on Culinary & Proprietary Menu Asset Capability (Must): Demonstrated ability to personally execute and supervise QSR kitchen operations, including production oversight for Pizza, burgers, wraps, sandwiches, chizza, chicken strips, and other core menu categories. Indian traditional spice-making capability is mandatory, specifically: Creating and standardising sauces and proprietary spice blends (spice formulation, taste consistency, yield control, scalability, storage handling). Training staff to reproduce recipes consistently and safely, including quality checks and documentation.
4. Food Safety (Must): Must possess WSQ Food Safety Course Level 1 and Level 2 (or SFA-recognised equivalent), and be able to lead outlet food safety compliance (storage, temperature logs, hygiene, audit readiness).
5. Language Proficiency (Must): Must be able to speak and write English fluently. Must be able to speak fluently Mandarin/Chinese, Malay, and Bahasa Indonesia fluently. This is required due to regular communication with English, Chinese- and Malay/Bahasa-speaking franchise partners, suppliers, and stakeholders in Singapore, Malaysia, and Indonesia, including operational training, service issue resolution, and franchise discussion support.
6. Verification (Must): Provide proof of professional fluency through recognised language certification and/or demonstrated work experience in business communication/negotiation in these languages (to be assessed during interview and practical scenarios).
7. Microsoft 365 Productivity Skills (Must): Proficient in Word, PowerPoint, Excel for SOP documentation, training decks, vendor briefs, franchise briefings, leadership updates, and basic reporting/costing/inventory analysis.
8. EPOS / POS Systems Management (Must): Proven hands-on experience configuring and managing an EPOS/POS system, including menu and modifier setup, pricing and promotions, outlet reporting, and end-of-day reconciliation support; basic troubleshooting and vendor coordination for system issues.
9. Mobility (Must): Willing and able to travel to Malaysia and Indonesia for franchise/operator meetings, onboarding and operational readiness activities as required.