Regional Operations Specialist

We are seeking a highly detail-oriented and process-driven Regional Operations Specialist to support one of our largest clients. This role is closely aligned with a dispatch position, focusing on internal coordination and operational readiness. The primary responsibility is to ensure that drivers are fully prepared and equipped for each assignment through timely and accurate back-office support.

Key Responsibilities:

• Act as the key liaison between internal teams: field operations, drivers, and account management.
• Coordinate via text and SMS communication with drivers to ensure they are aligned with schedules and expectations.
• Handle calls for internal communication only—no direct customer interaction.
• Collaborate with the Customer Service team to proactively address and resolve driver-related issues.
• Review and update paperwork to ensure accuracy, completeness, and client alignment.
• Monitor driver activity to ...