Job Description
**Regional Service Delivery Manager (d/f/m)**
Location: Stuttgart, Germany
Work Model: Onsite
Your Tasks
+ Act as the central liaison for all transition and Field Services (FS) delivery activities for customers.
+ Lead the transition of EUC and Field Services from external customers or incumbents into Cognizant’s FS delivery tower.
+ Serve as subject matter expert for End User Computing, Field Services, and Third-Party Partner Management.
+ Analyze service provision and resource requirements based on SLAs, assets, call volumes, site criticality, and customer needs.
+ Create and review SLAs, KPIs, and service credit penalties; develop Statements of Work for EUC and FSO support.
+ Present service capabilities and solutions to customer stakeholders up to Director level.
+ Plan and manage knowledge transfer of EUC and FS processes from customer to Cognizant.
...
Location: Stuttgart, Germany
Work Model: Onsite
Your Tasks
+ Act as the central liaison for all transition and Field Services (FS) delivery activities for customers.
+ Lead the transition of EUC and Field Services from external customers or incumbents into Cognizant’s FS delivery tower.
+ Serve as subject matter expert for End User Computing, Field Services, and Third-Party Partner Management.
+ Analyze service provision and resource requirements based on SLAs, assets, call volumes, site criticality, and customer needs.
+ Create and review SLAs, KPIs, and service credit penalties; develop Statements of Work for EUC and FSO support.
+ Present service capabilities and solutions to customer stakeholders up to Director level.
+ Plan and manage knowledge transfer of EUC and FS processes from customer to Cognizant.
...
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