Job Description

To manage a team of Power/Fibre engineers in regional technical operations to deliver and maintain KPIs within SLA to all mobile and fixed customer. Ensure effective coordination of all technical work and stakeholder engagement to drive accountability, and to ensure efficient delivery within the outsourced operations for all services.

Key Accountabilities And Decision Ownership

  • Achieve and maintain agreed SLAs for fault and new service provision for the fixed and mobile network through effective work allocation and continuous trending to achieve improved performance and drive accountability and efficient delivery within the outsourced operations for all managed services

  • Ensure readiness of network to support business demand for growth in fixed & mobile subscribers. Lead in the Survey designs, implementation, and maintenance of the Backbone Fibre Network

  • Ensure workflow processes in both fixed and mobile spaces are optimized to ensure effi...

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