Registration Documentation Specialist

Responsibilities

• Manage large amounts of emails and client facing virtual meetings

• Retain clients

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools and immigration/visa policies

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines, and policies

• Take the extra mile to engage customers

Skills/Experience (min. 1 year)

• Documentation Gathering, Review and Compliance of School Registrat...