Relationship Manager - City Union Bank

Job Description

A.Position Overview

Position Title

Relationship Manager

Department

CUB

Level/ Band

Executive - 201

Role Summary:

-Visit partner branches and interact with Bank branch managers

-Ensure sales targets assigned are met on every parameter

-Interact with customers to explain the products and solutions

-Help branches mapped to her/him help achieve insurance sales targets

B.Organizational Relationships

Reports To

Cluster Manager / Regional Sales Manager

Supervises

NA

C.Job Dimensions

Geographic Area Covered

Branches

Stakeholders Internal

Supervisors, Ops, Underwriting, Legal

External

CUB

D.Key Result Areas

Partner and Client Management

·Exceeding branch level targets (NB, renewal, STP, digitization, product mix etc)

·Interact with the Bank branch teams and customers to explain the products and promote the brand

·Sales and support to all branches assigned – complete documentation, medicals, close pending documentation.

·Drive local contests and engagements to engage teams

·Keep track of all contests and initiatives launched – bank, other insurers and Tata AIA Life

·Maintain good relationship with Bank Branch manager - interact with him regularly to assess business status. Take help from them to push & motivate them to maintain productivity

·Managing the relationship between internal team and channel partner so as to foster sales for the company and maintain utmost levels of responsiveness to requirements from the Channel Partner

·Aid the bank branches to adopt new processes and technology

Ensure sales targets assigned are met on every parameter

·Assist Branch team to ensure their insurance targets are met by providing sales support, correct training, product updates, sales information.

·Align partner to ensure both teams are working towards the same goal

Customer service

·Ensure adequate customer service – grievance redressal, claim settlement, renewal etc.

E Skills Required

Technical

·Good product knowledge

·Working knowledge of MS Office

Behavioral

Essential

Desired

Interpersonal skills

·

Communication skills

·

Creative thinking skills

·

Supervising / Leadership skills

·

Teamwork Skills

·

Influencing skills

·

Relationship Building skills

·

Decision making skills

·

F Incumbent Characteristics

Essential