Relationship Service Manager, IB

Job Summary

• Strategy
  • Build and expand client relationship through delivery of high-quality service
  • Support Relationship Managers in acquiring, retaining and deepening banking relationship with clients
  • Provide internal relief support
  • Assist on control environment in International Banking

Key Responsibilities

• Business
  • Sales Support
  • Refer clients with banking needs to respective RMs
  • Co-ordinate on weekly and monthly sales reporting
  • Co-ordinate on promotion campaign – product bundling fulfilment, MGM, SGM and etc
• Portfolio Management
  • Handle Tagging and retagging customer status (upgrade/regrade)
  • Handle of account related servicing
  • Monitor the progress of customer’s applications and other instruction (both financial and non-financial)
  • Co-ordinate and rep...