Job Description

Responsibilities
  • Solving problems by providing level one and level two support for our Production Trading support systems
  • Managing the widely-deployed Order Management System and Market data delivery systems
  • Monitoring and reporting on the status and health of our systems
  • Working closely with clients to understand their needs
  • Contributing to the design and implementation of the support system to enhance reliability and self-correction 
  • Serving as the primary technical contact to the users of the trading systems
  • Providing coverage on weekends on rotation basis 8:30 pm to 8:30 am IST

    • Qualifications

  • 3+ years experience in Trading support
  • A Bachelor's degree or equivalent in Engineering from reputed engineering college with exposure to programming
  • Demonstrated experience to own and manage multiple incidents/tasks in a fast-paced environment
  • Experience with Follow The Sun model of support and ensuring proper hand-off procedures
  • Brilliant scripting skills in Python, and Bash/Scripting
  • Strong knowledge of Linux/Unix
  • Basic knowledge of SQL and use of databases queries
  • Excellent troubleshooting and problem-solving abilities
  • The ability to conduct root cause analysis and Incident management
  • Excellent communication skills and fluency in English
  • Good Exposure to Financial products like Cash Equities, Bonds, Derivatives, Currencies, Commodities, FX markets.
  • Excellent understanding of Trading Life Cycle, Futures and Options Trading

    • Additional preferred qualifications:

  • Finance MBA with Engineering Degree will be bonus for this role
  • Experience with HFT or Electronic Trading or Risk Management Systems
  • Experience in Crypto currencies
  • Experience in Front/Middle Desk or Back Office Operations.
  • Good understanding of basics of OS (Linux), low latency, Networking protocols TCP, UDP & Multicast), machine resource management (CPU, memory) and Over-wire communication Protocols & Inter-Process Communication and troubleshooting
  • Basic knowledge on analysis tool, such as Splunk or ELK Products (ElasticSearch, Logstash, Kibana)
  • Prior experience as a Software Engineer or Site Reliability Engineer

    • Benefits

    Tower’s headquarters are in the historic Equitable Building, right in the heart of NYC’s Financial District and our impact is global, with over a dozen offices around the world. 

    At Tower, we believe work should be both challenging and enjoyable. That is why we foster a culture where smart, driven people thrive – without the egos. Our open concept workplace, casual dress code, and well-stocked kitchens reflect the value we place on a friendly, collaborative environment where everyone is respected, and great ideas win.

    Our benefits include:

  • Generous paid time off policies
  • Savings plans and other financial wellness tools available in each region
  • Hybrid working opportunities
  • Free breakfast, lunch and snacks daily 
  • In-office wellness experiences and reimbursement for select wellness expenses (e.g., gym, personal training and more) 
  • Volunteer opportunities and charitable giving 
  • Social events, happy hours, treats and celebrations throughout the year
  • Workshops and continuous learning opportunities

    • At Tower, you’ll find a collaborative and welcoming culture, a diverse team and a workplace that values both performance and enjoyment. No unnecessary hierarchy. No ego. Just great people doing great work – together.

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