Job Description

Description

(Process-First Responsibilities)

1. Service Level Management & Reliability Framework

  • Process Owner: SLO-driven reliability decision making across digital services

  • Establish SLO Foundation: Define, implement, and maintain Service Level Indicators (SLIs) and Service Level Objectives (SLOs) for critical services, ensuring alignment with business impact and patient safety requirements

  • Error Budget Management: Implement error budget policies that balance feature velocity with reliability, using budget consumption as the primary decision-making tool for release management and incident prioritization

  • Reliability Governance: Create and maintain reliability standards that comply with GxP, SOX, and other pharmaceutical regulatory frameworks while enabling innovation velocity

  • Business Impact Correlation: Translate technical reliabilit...

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