Remote 1st Line Field Engineer

Job Title: Remote 1st Line Field Engineer

Location: Home - Local to Macclesfield

Salary: Up to £30,000

Contract type: Permanent

About the role

As our 1st Line Field Engineer you will be a part of the Service Desk Team of the Cloud, Cyber, and IT (CCIT) Business Unit. Reporting to the Front Line Services Manager, you will be responsible for providing 1st Line Technical support to customers of ARO both remotely and in person on customer sites.

The ideal candidate for this position would be an enthusiastic, customer-focused IT professional with knowledge of server infrastructure, network technologies and desktop support. Due to the nature of the role, you'll also need to be comfortable working both remotely and face to face customers, with a solid understanding of what great customer service looks like.

You will be required to carry out an enhanced DBS check for this position.

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