Job Description

A leading IT services company is seeking a Remote 1st Line Support Engineer to be the first point of contact for customer support requests. Responsibilities include monitoring and triaging support tickets via Jira, providing proactive support, and escalating complex issues to higher-level teams. Candidates should have a minimum of 3 years of experience in similar roles, strong communication skills, and a basic understanding of data centre operations. This is a remote position operating on a 24/7 shift pattern.
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