Remote Audiology Support Specialist

Key Responsibilities:

• Conduct follow-up sessions with customers to provide hearing aid fitting and usage guidance.
• Provide remote support and troubleshooting via Zoom, Zoho, and phone.
• Coordinate with service teams for product programming and after-sales alignment.
• Please handle the escalation calls and make sure that it's timely.
• Maintain accurate customer service and consultation records.
• Stay updated on product features and fitting techniques.

Skills & Qualifications:

• Degree/Diploma in Audiology & Speech-Language Pathology.
• Strong communication and customer-handling skills.
• Comfortable with technology and remote consultation tools.
• Experience in product fitting, programming, and after-sales service.