Remote Call Center Representative

Remote Call Center Representative at MCI, located in Angeles City, PH.

Position: Full‑time, hourly compensation.

MCI is a fast‑growing tech‑enabled business services company that delivers Customer Experience (CX) and Business Process Outsourcing (BPO) solutions across industries. We operate on‑site and remote contact centers worldwide.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem‑solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team m...