Remote Call Center Representative

MCI San Joaquin, Western Visayas, Philippines

Full‑Time / Remote Call Center Representative

MCI is one of the fastest‑growing tech‑enabled business service companies in the USA, offering customer experience (CX), business process outsourcing (BPO), and XaaS services to a broad range of industries.

We are looking for enthusiastic Remote Call Center Representatives to support inbound and outbound customer service initiatives for a portfolio of well‑known clients. In this role, you will handle incoming inquiries, proactively reach out to existing customers, and promote new products and services—all while delivering exceptional service.

Key Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem‑solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions an...