Remote Client Success Coordinator

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Success Manager - REMOTE. In this role, you will be crucial in enhancing the overall client relationships within the clinical trial space. You will drive the client experience by maintaining high service levels, managing account portfolios, and ensuring that all commitments are executed on time and with the utmost quality. Your ability to translate client needs into actionable plans will be key to success in this position. Your work will ensure clients receive exceptional service and foster long-lasting partnerships. Join us to make a difference in the healthcare landscape.

Accountabilities

• Manage a portfolio of sponsor and client accounts, leading recurring calls, business reviews, and ad-hoc engagements.
• Drive responsiveness and service levels for sponsor requests, communicating with accuracy and awareness of business risks.
• Translate spon...