Job Description

A consulting firm is hiring a Customer Service Operations Manager to oversee end-to-end customer service operations for a global health and wellness US-based e-commerce client. Responsibilities include managing customer-facing operations, driving operational KPIs, and leading teams across multiple regions. Candidates should have 5+ years in customer service and a strong background in order management within a US e-commerce setting. The role offers a work-from-home setup with potential in-person training opportunities in Manila.
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