Remote Customer Service Representative (Malaysia Based)

Remote Customer Service Representative (Malaysia Based)

Think Academy – Kuala Lumpur, Kuala Lumpur

Compensation

Base salary: 4000 MYR + 1200 MYR performance bonus per month — Night shift (Malaysia time)

Job Responsibilities

• Serve as the first point of contact for users, answering inquiries, providing course information, and resolving issues.
• Proactively reach out to potential customers, offer detailed course consultations, and help them make informed educational choices.
• Maintain strong relationships with existing customers by providing efficient and high-quality service, responding promptly and professionally to inquiries and requests.
• Keep accurate and detailed customer records, including all interactions, transactions, feedback, and complaints.
• Collaborate with the team to collect customer feedback and help optimize our products and services.
• Stay up-to-date on company course ...