Remote Customer Service Representative

About the job Remote Customer Service Representative The Remote Customer Service Representative (CSR) is a remote position, responsible for providing friendly and helpful service to all customers that call into the Call Center. CSRs are assigned a queue of early-stage delinquent auto finance accounts ranging from 4-30 days past due for payment reminders and resolution of accounts. CSRs will utilize appropriate techniques, strategies, and collection efforts to identify a quick and acceptable solution. Essential Job Functions Answer and handle calls regarding accounts and other related questions utilizing appropriate compliance and security measures to identify customers and protect against fraud Actively listen and ask questions to determine customer needs to ensure proper routing of call and/or presentation of a solution to their inquiry. Collect on assigned delinquent accounts in a timely and effective manner, within established guidelines Document all communications and transactions ...