Job Description

Job Title: Customer Service Representative (CSR)
Location: Remote

Shift:

  • Monday – Friday; 8:00 AM – 4:30 PM

    • Pay:
    $20.00 – $22.00 an Hour (Based on Experience)

    Core Duties & Responsibilities:

  • Provide support to customers via phone and email with a focus on responsiveness and professionalism.
  • Receive and process purchase orders, changes, price adjustments, and cancellations.
  • Review customer orders for accuracy: part numbers, terms, shipping/billing info, and delivery instructions.
  • Retrieve and update order data using MRP system.
  • Prepare and respond to requests for quotes using standard pricing and delivery terms.
  • Communicate with internal teams (Sales, Shipping, Accounting, Supply Chain) to resolve customer inquiries.
  • Issue and follow through on Returned Material Authorizations (RMAs) and credit memos.
  • Maintai...

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