Job Description
Gaming & Player Support Specialist (Non-Voice)
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Program Type: Customer Service | Gaming | Player Support
Location: Remote (Anywhere in India)
Shift: As per program requirements | Rotational
Compensation: Rs.145/hour
We are looking for customer-centric professionals to join our global mobile gaming support initiative. This role is non-voice in nature and involves providing high-quality written assistance to players, resolving in-game issues, and engaging with player communities across multiple game titles. Candidates should demonstrate excellent written English skills, a strong comfort level with technology, and an authentic interest in the gaming ecosystem.
Language Requirements
- Candidates should demonstrate upper-intermediate written English skills, with the ability to communicate clearly, accurately, and confidently.
- The role requires drafting well-structured, detailed responses and effectively articulating perspectives, including advantages and limitations where applicable.
- An adaptive English language evaluation will be conducted as part of the screening process to assess proficiency.
What to Expect
You will handle complete non-voice player support interactions, delivering prompt, accurate, and empathetic assistance to resolve player concerns across multiple gaming platforms and titles.
Key Areas
- Assisting players with product key validation, activation errors, and entitlement-related issues
- Diagnosing and resolving connectivity problems, including latency, login failures, and service interruptions
- Troubleshooting technical issues such as game crashes, installation failures, update/patch errors, and graphics or audio malfunctions
- Handling subscription-related inquiries, billing concerns, refunds, and access to purchased content
- Supporting issues related to in-game and store purchases across platforms
- Providing accurate gameplay guidance, achievement-related assistance, and addressing player suggestions or feedback
- Managing player conduct cases, including reports, enforcement actions, suspensions, and policy violations in line with guidelines
- Responding to user reviews on the App Store and Play Store using predefined and approved response templates
- Performing moderation and support tasks that may involve exposure to sensitive or potentially disturbing content as part of the role
Technology Requirements
Candidates must meet all of the following technical standards:
- A processor equivalent to or higher than Intel® Core i5
- Wired broadband connection required; wireless (Wi-Fi) connections are not allowed
- USB-based Vo IP headset with built-in microphone and noise-cancellation capability
- Webcam required, to be used during training sessions and certification processes
- A minimum of 12 GB RAM
- System must be running Windows 11 or later
What We’re Looking For
- Near-native proficiency in English with fast and accurate typing abilities
- A genuine interest in gaming and active involvement with player communities
- Strong analytical skills with a methodical approach to resolving issues
- A service-oriented attitude, demonstrating empathy, patience, and professionalism
- Ability to perform effectively in high-pressure situations and handle sensitive material with discretion
- Foundational technical understanding combined with a willingness to continuously learn
- Excellent written communication skills, including clear and thorough documentation
Follow our page for job updates
Program Type: Customer Service | Gaming | Player Support
Location: Remote (Anywhere in India)
Shift: As per program requirements | Rotational
Compensation: Rs.145/hour
We are looking for customer-centric professionals to join our global mobile gaming support initiative. This role is non-voice in nature and involves providing high-quality written assistance to players, resolving in-game issues, and engaging with player communities across multiple game titles. Candidates should demonstrate excellent written English skills, a strong comfort level with technology, and an authentic interest in the gaming ecosystem.
Language Requirements
- Candidates should demonstrate upper-intermediate written English skills, with the ability to communicate clearly, accurately, and confidently.
- The role requires drafting well-structured, detailed responses and effectively articulating perspectives, including advantages and limitations where applicable.
- An adaptive English language evaluation will be conducted as part of the screening process to assess proficiency.
What to Expect
You will handle complete non-voice player support interactions, delivering prompt, accurate, and empathetic assistance to resolve player concerns across multiple gaming platforms and titles.
Key Areas
- Assisting players with product key validation, activation errors, and entitlement-related issues
- Diagnosing and resolving connectivity problems, including latency, login failures, and service interruptions
- Troubleshooting technical issues such as game crashes, installation failures, update/patch errors, and graphics or audio malfunctions
- Handling subscription-related inquiries, billing concerns, refunds, and access to purchased content
- Supporting issues related to in-game and store purchases across platforms
- Providing accurate gameplay guidance, achievement-related assistance, and addressing player suggestions or feedback
- Managing player conduct cases, including reports, enforcement actions, suspensions, and policy violations in line with guidelines
- Responding to user reviews on the App Store and Play Store using predefined and approved response templates
- Performing moderation and support tasks that may involve exposure to sensitive or potentially disturbing content as part of the role
Technology Requirements
Candidates must meet all of the following technical standards:
- A processor equivalent to or higher than Intel® Core i5
- Wired broadband connection required; wireless (Wi-Fi) connections are not allowed
- USB-based Vo IP headset with built-in microphone and noise-cancellation capability
- Webcam required, to be used during training sessions and certification processes
- A minimum of 12 GB RAM
- System must be running Windows 11 or later
What We’re Looking For
- Near-native proficiency in English with fast and accurate typing abilities
- A genuine interest in gaming and active involvement with player communities
- Strong analytical skills with a methodical approach to resolving issues
- A service-oriented attitude, demonstrating empathy, patience, and professionalism
- Ability to perform effectively in high-pressure situations and handle sensitive material with discretion
- Foundational technical understanding combined with a willingness to continuously learn
- Excellent written communication skills, including clear and thorough documentation
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