Remote Customer Support Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Care Manager - REMOTE. In this role, you will lead and grow a high-performing support organization that focuses on enhancing the customer experience across multiple communication channels. You will be responsible for developing your team and ensuring that operational metrics such as service levels and customer satisfaction are consistently achieved. Your leadership will foster a culture of trust and accountability, positioning our team to deliver exceptional service that aligns with the core values of hospitality and care. You will also work closely with other departments to ensure a seamless customer journey and operational excellence.

• Lead and develop a team of customer support professionals.
• Ensure targets for service level agreements (SLA), quality assurance (QA), and customer satisfaction (CSAT/NPS) are met.
• Develop a...