Remote Dispatch Agent

Sauce is a premier restaurant technology platform that helps businesses grow with our Commission‑Free Delivery & Pickup structure and proprietary delivery optimization technology. We serve a 105 billion dollar US local restaurant business and are headquartered in NYC and Tel‑Aviv.

What You’ll Do

• Proactive Dispatch Management: Monitor and manage delayed and failed deliveries, taking immediate steps to address issues and communicate with stakeholders.
• Coordination with Partners: Work closely with delivery drivers and third‑party delivery partners using company portals and internal dashboards to ensure timely resolutions.
• Multi‑Channel Communication: Use HubSpot, Slack, email, and phone to coordinate and follow up on delivery issues, ensuring all stakeholders are informed.
• Issue Escalation: Identify systemic issues affecting delivery operations and escalate them to the appropriate teams for long‑term solutions.
• Document...