Job Description

A leading IT consulting firm in Mexico City seeks an experienced Dynamics 365 Customer Service & Omnichannel Consultant. The role involves designing and optimizing customer service solutions, collaborating with clients to streamline engagement channels. Ideal candidates should have 8-10 years of experience in implementing Dynamics 365 solutions, with strong expertise in case management and contact center operations. This full-time position offers opportunities to lead workshops and deliver best practices according to Microsoft standards.
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