Job Description

A growing e-commerce company is hiring a Customer Experience Manager to lead support across various platforms including Shopify and Amazon. You will manage a high-performing team, optimize customer service operations using Gorgias, and implement automation to enhance efficiency. The ideal candidate has over 5 years of experience in e-commerce customer support, strong leadership skills, and a data-driven approach to managing KPIs. This role is crucial in improving customer satisfaction and operational effectiveness.
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