remote ecommerce team lead

Job Title: Customer Service Operations Manager

About the Role:

We are seeking a highly experienced and proactive customer service operations manager to lead and scale our remote customer care team. This is a full-time remote position that requires a hands-on leader who can build efficient customer support operations, manage and mentor a team of customer care specialists, and ensure an exceptional end-to-end customer experience in direct-to-consumer e-commerce environment.

• Lead, manage, and mentor a remote team of customer care specialists.

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  good verbal written communication skills US market.
  strong background technical product knowledge particularly home assembly or installation products such as furniture fitness equipment electronics outdoor equipment etc.. previous people management experience leading coaching developing teams stro...